TULE TOTES, LLC RENTAL TERMS, CONDITIONS & CANCELLATION POLICY
Effective Date: September 27, 2026
These Rental Terms, Conditions, and Cancellation Policy ("Terms") govern the rental of moving bins, dollies, and related equipment from Tule Totes, LLC ("Company"). By placing an order, making payment, accepting delivery, or using Company equipment, the Customer agrees to be bound by these Terms.
DELIVERY & PICKUP
The Customer will select the delivery date/time and pick-up date/time when placing the tote rental order via www.TuleTotes.com. The Company will send a text message confirming the delivery date/time and pick-up date/time 24 hours in advance.
The Customer is responsible for:
• Providing an accurate delivery address.
• Ensuring a safe and accessible delivery location.
• Obtaining any required permissions from property owners, landlords, HOAs, apartment complexes, or governmental agencies.
• Providing adequate space for delivery and pickup.
The Company reserves the right to refuse delivery or pickup if conditions are unsafe, inaccessible, unlawful, or likely to cause damage to persons or property.
On the scheduled pickup date, all rented equipment must be:
• Empty
• Reasonably clean
• Accessible for pickup
If equipment is not ready for pickup, additional rental, service, or return-trip charges may apply.
DELIVERY SCHEDULING
Requested delivery and pickup times are estimates and are not guaranteed.
The Company reserves the right to adjust delivery or pickup schedules due to:
• Traffic conditions
• Weather conditions
• Equipment availability
• Employee availability
• Mechanical issues
• Road closures
• Emergencies
• Other events beyond the Company's reasonable control
The Company shall not be liable for losses, damages, moving expenses, delays, missed deadlines, hotel expenses, storage expenses, or other consequential damages resulting from delayed delivery or pickup.
PLACEMENT OF EQUIPMENT
The Customer warrants that they have the legal right and permission to place rented equipment at the requested location.
The Customer assumes responsibility for any fines, towing charges, HOA penalties, permit violations, or similar charges arising from equipment placement.
The Company makes no representations regarding local permit requirements, parking regulations, HOA restrictions, or zoning requirements.
RENTAL PERIOD & EXTENSIONS
Extension requests must be made before the scheduled pickup date.
Extensions are subject to availability and Company approval.
Current extension fees are:
• Essentials Pack 20-bin rental and 1 dolly: $45 per additional week
• Signature Pack 40-bin rental and 1 dolly: $90 per additional week
• Premier Pack 60-bin rental and 2 dollies: $110 per additional week
• Clear View Pack 25-bin rental and 1 dolly: $60 per additional week
• Project Packs 25 or 50-bin rentals and 1 dolly: $50 (25-bin) and $80 (50-bin) per additional week.
• Camping Pack 4-bin rental: $10 per day for up to 7 (seven) additional days.
• Dolly rental: $10 per additional week
Extension rates may be modified from time to time without prior notice.
Extensions are not confirmed until approved by the Company and all applicable extension fees have been paid.
CANCELLATIONS & RESCHEDULING
Cancellations made at least seventy-two (72) hours before the scheduled delivery date are eligible for a full refund.
Cancellations made less than seventy-two (72) hours before delivery are non-refundable; however, the Customer may reschedule one time, subject to availability.
Once equipment has been delivered, rental charges are non-refundable.
Customers may reschedule the delivery one time with at least forty-eight (48) hours notice at no additional charge, subject to availability.
The Company reserves the right to reschedule deliveries or pickups when necessary, due to conditions beyond its reasonable control.
EQUIPMENT ACCEPTANCE, ASSUMPTION OF RISK & CUSTOMER WAIVER
Upon delivery, the Customer shall inspect the rented equipment and placement location. Acceptance and use of the equipment constitutes acknowledgment that the equipment was received in satisfactory condition and suitable for its intended purpose.
The Customer assumes all responsibility for the safe use, loading, unloading, storage, stacking, handling, transportation, and operation of the rented equipment during the rental period.
The Customer understands and acknowledges that:
• Improper loading of bins may result in shifting contents, personal injury, or property damage.
• Overloading bins may result in equipment failure, injury, or property damage.
• Stacked bins may create tipping hazards if improperly loaded or handled.
• Dollies and moving equipment may create tripping, rolling, or impact hazards.
• Children should not play on, inside, or around rented equipment.
• Equipment should only be used for its intended purpose.
The Customer accepts full responsibility for ensuring that all persons using the rented equipment do so safely and appropriately.
To the fullest extent permitted by California law, the Customer releases and agrees to hold harmless the Company, its owners, members, officers, employees, agents, and representatives from claims arising from:
• Customer misuse of equipment
• Improper loading or unloading
• Overloading bins
• Unauthorized modification of equipment
• Failure to follow weight limitations
• Unsafe storage or placement of equipment after delivery
• Injuries occurring after delivery and before pickup that are not caused by the Company's negligence
Nothing in this waiver shall release or limit liability for damages caused by the Company's gross negligence, willful misconduct, or any liability that cannot legally be waived under California law.
CARE OF EQUIPMENT
Normal wear and tear from ordinary moving and storage use is expected and will not result in additional charges.
The Customer is responsible for protecting rented equipment from:
• Theft
• Loss
• Vandalism
• Unauthorized use
• Negligence
• Damage
Customers may not:
• Paint bins or dollies
• Drill holes in bins or dollies
• Cut bins of dollies
• Modify bins or dollies
• Apply permanent markings
• Attach items using adhesives likely to damage equipment
Bins and dollies requiring extraordinary cleaning due to paint, chemicals, oil, adhesives, biological contamination, excessive dirt, or other substances may be subject to a reasonable cleaning or replacement fee.
LOST, STOLEN, OR DAMAGED EQUIPMENT
The Customer is financially responsible for equipment that is lost, stolen, destroyed, or damaged beyond reasonable repair while in their possession.
Current replacement charges are:
• Moving Bin (Black bin and lid): $15 per bin
• Moving Bin (Clear bin and lid) $20 per bin
• Rental Dolly: $30 per dolly
The Company reserves the right to charge actual replacement costs if replacement expenses exceed the amounts listed above.
Normal wear and tear shall not result in replacement charges.
WEIGHT LIMITS
Each moving bin has a maximum content weight limit of seventy-five (75) pounds. Each dolly has a maximum weight limit of 125 pounds.
The Customer is responsible for ensuring that bins and dollies are not overloaded.
The Company shall not be liable for injuries, damages, or losses resulting from overloaded bins or dollies.
PROHIBITED ITEMS
Bins and dollies may not be used to store, transport, or contain:
• Hazardous materials
• Flammable materials
• Explosives
• Fireworks
• Illegal substances
• Biohazardous materials
• Toxic chemicals
• Radioactive materials
• Corrosive substances
• Any material prohibited by law
The Company reserves the right to terminate the rental agreement immediately if prohibited items are discovered or suspected.
CUSTOMER RESPONSIBILITY FOR PERSONAL PROPERTY
The Customer is solely responsible for:
• Packing
• Loading
• Organizing
• Securing
• Transporting
• Unloading
• Protecting personal property
The Company does not inventory, inspect, supervise, or assume custody of Customer property.
The Company is not responsible for loss of or damage to Customer belongings except to the extent caused by the Company's negligence or as otherwise required by California law.
LIMITATION OF LIABILITY
To the fullest extent permitted by California law, the Company's total liability arising from any rental, delivery, pickup, service, or equipment provided under these Terms shall not exceed the total rental amount actually paid by the Customer for the specific rental that gave rise to the claim.
The Company shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of use, lost profits, moving delays, storage costs, lodging expenses, or loss of business opportunities.
Nothing in these Terms limits liability where such limitation is prohibited by law.
INDEMNIFICATION
The Customer agrees to indemnify, defend, and hold harmless the Company and its owners, members, officers, employees, agents, and representatives from claims, damages, liabilities, costs, and expenses arising from:
• Improper use of rental equipment
• Overloaded bins or dollies
• Unauthorized placement of equipment
• Customer negligence
• Breach of these Terms
• Injury occurring after delivery and before pickup, except where caused by the Company's negligence
PAYMENT & ADDITIONAL CHARGES
Rental fees are due at the time of booking unless otherwise agreed in writing.
Additional charges may apply for:
• Rental extensions
• Lost equipment
• Damaged equipment
• Extraordinary cleaning
• Failed pickup attempts
• Additional delivery trips
• Returned or declined payments
• Collection costs permitted by law
The Customer authorizes the Company to charge the payment method on file for approved additional fees arising under these Terms.
PHOTOGRAPHS & DOCUMENTATION
The Company may photograph delivered and retrieved equipment for documentation, condition verification, customer service, insurance, or dispute resolution purposes.
Photographs may include the placement location of rented equipment but will not intentionally document the contents of bins.
GOVERNING LAW
These Terms shall be governed by the laws of the State of California.
Any dispute relating to these Terms shall be brought in a court of competent jurisdiction located in Solano County, California, unless otherwise required by applicable law.
SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
AGREEMENT TO TERMS
Customer's placement of an order, acceptance of delivery, or use of any equipment provided by Tule Totes, LLC, a California limited liability company, constitutes Customer's acknowledgment and acceptance of these Rental Terms and Conditions, including all provisions relating to cancellations, equipment acceptance, assumption of risk, release of liability, and customer waivers.